About this Job
Job Title
Assistant General Manager
Job Type
Full Time
Compensation
Benefits
Paid Maternity/Paternity Leave, Paid Sick Leave, Discounted Restaurant Meals, Perks & Bonuses, Paid Vacation, Health Insurance
Available Days
Tuesday : DinnerWednesday : Dinner
Thursday : Dinner
Friday : Dinner
Saturday : Dinner
Sunday : Dinner
Job Description
Assistant Restaurant General Manager responsibilities include a focus on maintaining the restaurant’s revenue, profitability and quality goals as well as supporting the Restaurant General Manager in oversight of operations. You will ensure efficient restaurant operation as well as maintain high production, productivity, quality, and customer-service standards.
To be successful in this role, you will need management skills and experience in both front and back of the house. You will support the GM and sometimes act in their place in oversight of the dining room, communication with customers and kitchen staff. You will assist the GM in hiring and staffing decisions, scheduling ordering and adherence with regulations.
We expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and customers have pleasant dining experiences.
Responsibilities
Assistant General Manager Responsibilities:
- Work in conjunction with the General Manager to ensure quality restaurant operations
- Assist in coordinating the Front of the House and Back of the House staff
- Deliver superior service and maximize customer satisfaction
- Respond efficiently and accurately to customer complaints
- Communicate with employees about their job performance, expectations and training
- Regularly review product quality and research new vendors
- Organize and supervise shifts
- Ensure staff operate within company policies
- Ensure compliance with sanitation and safety regulations
- Manage restaurant’s good image and suggest ways to improve it
- Train new and current employees on proper customer service practices
- Implement policies and protocols that will maintain future restaurant operations
Assistant General Manager Responsibilities:
- Work in conjunction with the General Manager to ensure quality restaurant operations
- Assist in coordinating the Front of the House and Back of the House staff
- Deliver superior service and maximize customer satisfaction
- Respond efficiently and accurately to customer complaints
- Communicate with employees about their job performance, expectations and training
- Regularly review product quality and research new vendors
- Organize and supervise shifts
- Ensure staff operate within company policies
- Ensure compliance with sanitation and safety regulations
- Manage restaurant’s good image and suggest ways to improve it
- Train new and current employees on proper customer service practices
- Implement policies and protocols that will maintain future restaurant operations
Requirements
Assistant General Manager Requirements:
- Proven work experience as a Restaurant Manager, Assistant General Manager or similar role
- Proven customer service experience as a manager
- Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
- Strong computer skills with Microsoft Office, Google Suite, Internet tools, etc.
- Familiarity with restaurant management software, like Aloha and Resy
- Strong leadership, motivational and people skills
- Understanding of financial analysis, tracking and planning
- Degree in Business Administration; hospitality management or culinary schooling is a plus
It is understood that there may sometimes be tasks or needs that fall outside of this description, and it is expected the employee will use sound judgment to manage these tasks, completing them where needed and asking for assistance or direction as appropriate.
Assistant General Manager Requirements:
- Proven work experience as a Restaurant Manager, Assistant General Manager or similar role
- Proven customer service experience as a manager
- Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
- Strong computer skills with Microsoft Office, Google Suite, Internet tools, etc.
- Familiarity with restaurant management software, like Aloha and Resy
- Strong leadership, motivational and people skills
- Understanding of financial analysis, tracking and planning
- Degree in Business Administration; hospitality management or culinary schooling is a plus
It is understood that there may sometimes be tasks or needs that fall outside of this description, and it is expected the employee will use sound judgment to manage these tasks, completing them where needed and asking for assistance or direction as appropriate.
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